Proximity Support Technician

Responsibilities

• Provide on-site proximity support
• Assist and advise users, including VIP support
• Analyze, process, and resolve incidents and requests via ticket management tools according to SLAs
• Assemble, configure, and deliver PCs
• Assist with onboarding, offboarding, and equipment replacement/renewal
• Prepare network sockets
• Configure and support Zoom and Microsoft Teams meeting rooms

Requirements

• Minimum 3 years of experience as a Proximity Support Technician
• Higher education in IT
• Conversational English (B2 level)
• Proficiency with ServiceNow, Windows 11, and Office 365
• Knowledge of Logitech tablets, software, and networking
• Experience with Zoom and Teams video support
• Valid driver's license (Permis B)
• Ability to work on-site in Aramon (30)

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI. As part of the Everience group, HELPLINE provides IT support, application support, asset management, and GRC services to over 200 clients worldwide.