Posted 10 hours ago
Proximity Support Technician
HELPLINETechnicien Support de Proximité
Requirements
Confirmed IT maintenance experience, Excellent communication skills, Customer service orientation, Autonomy, Windows 10 proficiency, Office 365 proficiency
Skills
WindowsMicrosoft 365
About the role
About the Company
HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments and business units in their digital transformation projects since 1994. With 3,600 specialists across 16 locations, the company maintains steady growth and operates internationally.
Responsibilities
- Perform maintenance interventions including diagnostics, part replacements, and configurations
- Prepare and install workstations and software according to established procedures
- Provide user assistance and information within the scope of intervention
- Validate interventions with users and record all actions in the incident management tool
- Manage technical perimeter including workstations, mobile/fixed telephony, printers, and video conferencing equipment
Requirements
- Confirmed experience in IT maintenance or proximity support
- Excellent communication and professional presentation skills
- Strong customer service orientation and listening skills
- Ability to work autonomously with rigor and adaptability
- Proficiency with Windows 10, Office 365, and EasyVista
Benefits
- 50% health insurance coverage
- 50% reimbursement of transportation costs
- Meal vouchers (€9.50, 60% employer-funded)
- Referral bonuses up to €1,000
- Access to a training institute for skill development
- CSE cultural advantages
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeProximity Support Technician
HELPLINE · Cherbourg-en-Cotentin
