Provisioning Coordinator

Responsibilities

• Manage end-to-end circuit provisioning, including customer ceases, from inception to handover
• Take ownership of orders across a large volume of customer accounts and ongoing provisioning projects
• Build and maintain strong relationships with customers and suppliers regarding provisioning projects
• Provide regular status updates to end customers and handle ad-hoc enquiries
• Create necessary customer paperwork and liaise with operational teams for service delivery
• Update internal systems with circuit provision information to ensure accurate billing commencement
• Provide general administrative support as required

Requirements

• Proven B2B experience within an ISP or Telecommunications environment
• Technical knowledge of PSTN, Broadband, Ethernet, and MPLS
• Strong administrative and data input skills with high attention to detail
• Proficiency in MS Office (Word, Excel, Outlook)
• Working knowledge of CRM or ERP systems
• Excellent oral and written communication skills
• Ability to multitask, prioritise workloads, and work calmly under pressure

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider and part of the Telefónica Group. With a global team of over 6,000 skilled employees, we serve more than 5.5 million customers daily across 175 countries. Our UK&I hub provides market-leading services in Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking to accelerate digital transformation.