Provider Support Specialist

Responsibilities

• Manage low- and high-complexity claims status inquiries, including appeals and internal requests
• Investigate and resolve member billing issues, ensuring accuracy and compliance
• Maintain accurate documentation in CareHub and SharePoint
• Audit member bill payment requests and ensure proper documentation for supervisor approval
• Communicate empathetically and professionally with providers and members
• Track and report trends in billing errors to support process improvement
• Participate in provider advocacy outreach and relationship management efforts
• Conduct trend analysis and document root causes of provider support inquiries

Requirements

• Proven experience in revenue cycle management, billing, and provider support
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel and data normalization
• Knowledge of HIPAA, compliance standards, and RCM performance metrics
• Ability to multitask and adapt in a fast-paced, high-volume environment

Preferred Qualifications

• Experience designing and delivering training programs

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

About the Company

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces.