Provider Success Manager

Responsibilities

• Act as the main point of contact for provider clinical and administrative teams
• Build strong, long-term relationships through regular check-ins and on-site visits
• Oversee onboarding and ensure a seamless transition into ongoing partnership
• Resolve day-to-day issues quickly and efficiently by partnering cross-functionally
• Develop strategies to enhance provider satisfaction, retention, and performance
• Identify opportunities to improve utilization, streamline operations, and grow revenue
• Use insights from provider interactions to inform internal product and service improvements
• Work cross-functionally with care, claims, product, and marketing teams
• Maintain accurate records in CRM and support engagement campaigns

Requirements

• Bachelor’s degree
• Experience interacting directly with surgeons and healthcare executives
• 3+ years of experience in a client or provider relationship development role
• Experience managing portfolios of physician practices, ASCs, and hospitals
• Ability to engage with C-suite executives
• Strong analytical and process-driven skills
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, startup environment

Preferred Qualifications

• Proficiency in Sales Technology and CRM tools
• Service-oriented and resourceful mindset
• Strong relationship-building and active listening skills

Benefits

• Medical, Dental, and Vision Insurance
• Short and Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

About the Company

Lantern is a specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence, Lantern delivers excellent care with significant cost savings to employers and their workforces.