Provider Growth & AI Agent Operations Lead

Responsibilities

• Own the end-to-end provider customer lifecycle funnel, driving conversion from non-paying to paying customers and identifying cross-sell opportunities.
• Lead and manage the provider success team, executing customer success calls, account management, and quarterly business reviews.
• Partner with engineering to design and deploy AI agents for automated sales outreach, onboarding, and account management.
• Develop and scale repeatable playbooks for provider onboarding, activation, and expansion across the product suite.
• Collaborate with Product and Engineering to inform the roadmap based on provider feedback and revenue impact data.
• Set and execute ambitious revenue targets through disciplined GTM execution and measurement systems.

Requirements

• 6+ years of experience in customer success, account management, sales operations, or business development.
• Proven ability to build and lead high-performing teams.
• Demonstrated track record of driving B2B revenue growth and new customer conversion.
• Direct experience with enterprise or marketplace customer engagement.
• Strong data and analytics proficiency with the ability to extract actionable insights.
• Ability to work in-person 5 days a week at our San Francisco office.

Preferred Qualifications

• Experience in marketplace or two-sided platform environments.
• Familiarity with AI tools, agents, or automation workflows.
• Background in regulated industries such as education or childcare.
• Experience scaling success teams during periods of high growth.
• Product thinking and the ability to translate customer feedback into strategic initiatives.

Benefits

• Competitive base salary and meaningful equity package.
• Performance bonuses tied to revenue outcomes.
• 100% health insurance coverage for employee premiums (80% for dependents).
• Dental, vision, and 401(k) match.
• Flexible PTO, paid holidays, and mental wellness days.
• Competitive parental leave and wellness stipends.

About the Company

Wonderschool is a category-defining platform at the intersection of marketplace, SaaS, and public sector systems. We aim to make high-quality early childhood education accessible to all by empowering childcare providers with modern tools and AI-driven support. Backed by a16z, Goldman Sachs, and First Round, we are a fast-moving team that values ownership and rapid experimentation.