Project Manager - Business Consulting

Responsibilities

• Lead and execute sales operations and customer service activities, including order entry, amendments, and inquiry management.
• Drive process transformation by identifying gaps and implementing innovative, scalable solutions.
• Champion AI and automation enablement by identifying, testing, and deploying AI-driven solutions to optimize workflows.
• Partner with regional customer service teams and cross-functional stakeholders to resolve complex order-related issues and manage escalations.
• Analyze complex datasets to prepare actionable reports and executive-level dashboards using advanced analytics tools.
• Lead change management efforts for the adoption of new systems, tools, and digital processes.
• Ensure rigorous adherence to internal policies, data governance standards, and regulatory requirements.

Requirements

• 5–7 years of experience in customer service or sales operations, preferably within the technology or semiconductor industry.
• Bachelor's degree in Business Administration, Supply Chain, Finance, Operations, or a related discipline.
• Proven experience implementing AI-driven process improvements and automation in complex, multinational environments.
• Advanced proficiency in Oracle ERP and Salesforce.
• Strong experience with analytics platforms such as Tableau, Power BI, or Python.
• Exceptional written and verbal communication skills with the ability to influence diverse, global teams.
• Strong analytical and problem-solving skills with a track-record of delivering insights to senior leadership.

Preferred Qualifications

• Prior experience in customer service within B2B organizations.
• Hands-on experience with digital automation tools, RPA platforms, or HubSpot.
• Knowledge of forecasting, supply/demand changes, RMA, and export compliance.
• Relevant professional certifications such as Six Sigma, Lean, or PMP.

About the Company

EY is a global leader in assurance, tax, transaction, and advisory services. We are dedicated to building a better working world by transforming businesses through the power of people, technology, and innovation. At EY, we provide our people with the training, opportunities, and creative freedom to build limitless careers.