Project Manager and Data Expert - Customer Support

Responsibilities

• Analyze customer support data to identify trends, root causes, and areas for improvement
• Design and roll out programs to remove blockers and increase resolution rates
• Collaborate with global customer support teams to gather insights and strengthen processes
• Build reports, dashboards, and presentations to keep teams aligned and informed
• Support the design of training and resources to help agents master new tools and workflows
• Conduct change impact assessments to ensure new initiatives land smoothly

Requirements

• Bachelor's degree in Project Management, Data Analytics, or a related field
• 3+ years of experience in customer support program management or similar roles
• 2+ years of experience in a leadership or subject matter expert (SME) role
• Fluency in SQL and strong analytical skills to turn numbers into actionable insights
• Proficiency with Excel, PowerPoint, Word, and customer support tools (e.g., Zendesk, Salesforce, or Twilio)
• Excellent organizational and communication skills

Preferred Qualifications

• Experience in high-paced, product-led companies or the FinTech industry
• Familiarity with project management tools such as Jira, Trello, or Asana
• Knowledge of Lean or Six Sigma methodologies

Benefits

• Competitive monthly salary (3400 - 4450 EUR gross)
• Global, diverse, and inclusive workplace
• Opportunities for career growth and continuous learning

About the Company

Wise is a global technology company on a mission to make money move effortlessly and without borders. We are building a new network for the world's money to ensure it is fast, easy, and transparent for everyone, everywhere.