Project Manager

About the Company

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology.

Responsibilities

• Manage BAU operations for Salesforce CRM, including maintenance, service requests, minor enhancements, incidents, and release coordination.
• Own request intake, triage, prioritization, scheduling, and tracking of issues and changes.
• Coordinate across business users, support teams, engineers, architects, and vendors to ensure timely delivery and issue resolution.
• Maintain key governance artefacts such as backlog, RAID log, issue tracker, release calendar, status reports, and action logs.
• Drive regular operational governance meetings and provide visibility of priorities, risks, and dependencies.
• Oversee operational coordination for a platform with multiple interfaces and phased change items.
• Support controlled release execution, hypercare follow-up, and service continuity planning.
• Ensure documentation, approvals, and traceability are maintained for all support and change activities.

Requirements

• 6–8 years of experience in application support, service delivery, product operations, or project management.
• Experience managing BAU enterprise applications, service delivery, maintenance, and operational change.
• Strong coordination, planning, issue management, and vendor management capability.
• Ability to balance operational urgency with structured governance.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with Salesforce CRM platforms.
• Familiarity with ITIL, Agile, or structured service management models.
• Experience in public sector or service operations environments.

Benefits

• Fun working environment
• Employee Wellness Program
• Opportunity to work on Singapore Government Agencies projects
• Structured development framework and growth opportunities