Project Management Consultant - Technology

Responsibilities

• Lead complex customer and employee experience initiatives as a subject matter expert in Voice of the Customer (VoC) methodologies.
• Run the VoC program by partnering with organizational leaders to improve service performance and business outcomes.
• Manage high-visibility, cross-functional projects from conception through implementation, ensuring stakeholder alignment and timely delivery.
• Conduct quantitative and qualitative analysis of customer data to synthesize findings into actionable business strategies.
• Design and execute change management plans, including communication strategies and training materials, to drive adoption of customer-centric practices.
• Create executive-ready presentations and data visualizations to communicate complex insights to senior leadership.
• Mentor junior analysts and consultants on research methodologies and best practices.

Requirements

• Bachelor's degree in Business, Marketing, Data Analytics, Information Technology, or a related field.
• Minimum 5 years of experience in technical business analysis, customer experience technology support, or a related field.
• Proven experience with survey design, data collection, and project management.
• Proficiency in data visualization tools such as Tableau or Power BI, and advanced Excel skills.
• Strong ability to work independently, manage multiple tasks in a fast-paced environment, and build professional relationships.

Preferred Qualifications

• Direct experience managing Voice of the Customer (VoC) programs.
• Familiarity with formal change management methodologies.
• Background in digital transformation or large-scale technology projects.
• Knowledge of customer journey mapping and service design frameworks.

Benefits

• Access to a broad range of competitive benefits and rewards.
• Opportunities for continuous professional development and formal training programs.
• Mentorship opportunities and paths for career growth and leadership.

About the Company

Deloitte Technology US (DT-US) develops and deploys cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our Customer Experience (CXO) team serves as a critical link for our personnel, providing hands-on support and driving excellence across the organization.