Project Engineer & Customer Experience Liaison

Responsibilities

• Coordinate project meetings, maintain schedules, and track milestones, risks, and action items.
• Monitor project progress and proactively identify issues impacting timelines or customer experience.
• Research implementation challenges and partner with stakeholders to develop practical solutions.
• Review workflows from the customer's perspective and recommend improvements to enhance the journey.
• Support User Acceptance Testing (UAT), training preparation, and go-live readiness activities.
• Facilitate communication between operations, field teams, IT, and project stakeholders to ensure alignment.
• Maintain project documentation, decision logs, and readiness checklists throughout the implementation.

Requirements

• 3+ years of experience in project coordination, project management, operations, or a related field.
• Strong analytical and critical thinking skills with a proactive approach to problem-solving.
• Experience coordinating projects, tracking deliverables, and facilitating meetings.
• Proficiency with spreadsheets, project tracking tools, and structured testing activities like UAT.
• Exceptional organizational skills and the ability to manage multiple priorities.
• Strong written and verbal communication skills for collaborating with technical and non-technical stakeholders.

Preferred Qualifications

• Background in construction, operations, business systems, or IT.
• Experience supporting ERP, field service, or business system implementations.

Benefits

• Annual compensation ranging from $95,000 to $115,000.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off including vacation, sick time, and holidays.
• Disability income protection and life insurance.
• Wellness Program and Employee Assistance Program (EAP).

About the Company

MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm. We design, deliver, and service HVAC, plumbing, and automation system solutions for commercial buildings. With over 1,600 employees, we pride ourselves on our core values of collaboration, dedication, safety, community, innovation, and fun.