Program Supervisor, Patient Services

Responsibilities

• Supervise and manage intake teams responsible for call triage, enrollment, and benefits investigation
• Establish, monitor, analyze, and report on KPIs related to patient access processes
• Hire, lead, and develop departmental associates through training and performance management
• Collaborate with call center management to execute programs for conversion, compliance, and adherence
• Coordinate and manage cross-functional special projects
• Present to external audiences including healthcare providers and insurers

Requirements

• Bachelor’s Degree or equivalent professional leadership experience
• 3-5 years of experience in financial assistance
• 3-5 years of supervisor or lead experience
• Professional level knowledge of customer care techniques and processes
• In-depth understanding of insurance plans and benefit structures
• Experience managing special projects in a call center or similar environment

Preferred Qualifications

• 1-3 years of specialty pharmacy or pharmacy insurance experience

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

About the Company

AssistRx provides patient access solutions to help patients navigate the complexities of healthcare and medication access.