Program Supervisor - Emergency Shelter

Responsibilities

• Supervise, train, and provide day-to-day guidance to Direct Support Workers (DSWs) and Caseworkers
• Coordinate shelter operations including room checks, building rounds, and support services
• Assist the Housing Services Manager with staff recruitment and professional development planning
• Liaise with external agencies and government bodies to coordinate support and program interventions
• Monitor the Emergency After Hours (EAH) program, including reviewing transient aid forms and responding to hotel-related incidents
• Ensure caseworkers are meeting S.M.A.R.T. goals and maintaining proper documentation for client files
• Prepare statistical reports and maintain accurate, comprehensive client records
• Manage departmental information flow and collect guest feedback to inform decision-making

Requirements

• Diploma in social work or justice services (or equivalent experience and education)
• 3-5 years of experience working within a social services field setting
• 2-3 years of managerial or supervisory experience
• Demonstrated understanding of the Behavior Based Model
• Proficiency in Microsoft Office and general computer skills
• Ability to work flexible hours and handle the physical and emotional demands of a residential shelter environment

Preferred Qualifications

• Experience working within a non-profit organization
• Experience using case management systems (e.g., HIFIS or SAMIS)

Benefits

• Health and dental benefits
• Paid vacation and sick time
• RRSP opportunities
• Opportunities for continuous learning and career advancement

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for over 130 years. We provide essential necessities such as food, clothing, and shelter, while supporting individuals facing unemployment, addiction, and family challenges. We are committed to a culture of hope, service, dignity, and stewardship.