Program Specialist, Membership Services

Responsibilities

• Own cross-functional intake and partnership across Growth, Product, and Marketing teams to manage a shared roadmap.
• Translate rich data into crisp dashboards and executive narratives to drive decision-making.
• Standardize tools and documentation, including SOPs and reusable templates, to serve as a single source of truth.
• Coordinate AI-supported service strategies to ensure hyper-personalized member support.
• Drive proactive risk and issue management, escalating blockers to protect scope and timeline.
• Facilitate retrospectives and propose creative solutions using bleeding-edge AI tools to champion continuous improvement.

Requirements

• 2+ years of experience in project or program coordination or management.
• Proficiency in project management fundamentals.
• Familiarity with data visualization tools such as Sigma or similar platforms.
• Proven ability to work cross-functionally with a wide range of stakeholders.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• A demonstrated passion for performance, wellness, and the WHOOP mission.
• A commitment to leveraging AI tools to enhance day-to-day productivity and service quality.

About the Company

Whoop is a leading performance platform that provides members with actionable insights into their recovery, strain, and sleep to help them optimize their physical and mental health.