Program Manager

Responsibilities

• Oversee two Permanent Supportive Housing programs, managing a team of Case Managers and Program Specialists.
• Manage program and staff to achieve all contractual deliverables and service-related expenditures.
• Develop and maintain policies, procedures, and program manuals.
• Manage public and private contracts, assist with grant applications, and serve as the primary point of contact for funders.
• Conduct periodic case reviews and regular file reviews to ensure HMIS data is accurate and complete.
• Monitor program budgets and prepare timely progress reports for internal and external stakeholders.
• Lead staff development through regular one-on-ones, performance management, and onboarding.
• Represent the agency in the community and strengthen partner relationships to improve program outcomes.

Requirements

• Bachelor's degree in social work, social sciences, or a closely related field (significant related experience may be considered in lieu of a degree).
• 3+ years of experience working with low-income or homeless individuals and families.
• 2+ years of supervisory experience managing two or more staff members.
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, and Excel).
• Experience with HMIS systems and database management.
• Valid California driver's license and a reliable personal vehicle with current auto insurance.
• Ability to pass a criminal background check and provide TB test clearance.

Preferred Qualifications

• Extensive knowledge of homeless intervention best practices, such as Housing First, trauma-informed care, and motivational interviewing.
• Experience managing program budgets and complex contractual reporting requirements.
• Strong leadership skills with a commitment to diversity, equity, and inclusion.

Benefits

• 18 days of Paid Time Off and 15 paid holidays (including your birthday).
• 100% paid medical, dental, and vision insurance for employees (50% for dependents).
• 100% paid life, accidental death, and long-term disability insurance.
• 403b retirement plan with agency matching contribution.
• Up to $3,000 annual tuition reimbursement.
• Pet insurance and Employee Assistance Program.

About the Company

SHELTER, Inc. is a community-based non-profit dedicated to helping families and individuals re-establish homes and gain the resources needed to thrive. Since 1986, we have operated across Contra Costa, Solano, Sacramento, and Marin counties, helping thousands of people secure or maintain stable housing.