Program Manager, Seller External Relations

Responsibilities

• Serve as the central coordination point between Global Programs and cross-functional Seller External Relations (SER) teams to ensure strategic alignment.
• Coordinate the execution of business reporting, including QBRs, monthly goals, and flashes.
• Support and implement "Sellers in Your Community" (SIYC) engagement strategies with external organizations.
• Create, optimize, and drive adoption of critical mechanisms required for long-term program expansion and success.
• Anticipate bottlenecks, manage escalations, and make strategic tradeoffs between business needs and operational constraints.
• Partner with Public Policy, Public Relations, marketing, and legal teams to design and accelerate programs that amplify seller success.

Requirements

• 3+ years of program or project management experience.
• 3+ years of experience defining and implementing process improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience working cross-functionally with both technical and non-technical teams.
• Bachelor's degree or equivalent.
• Ability to travel to local sites up to 25% of the time.

Preferred Qualifications

• 3+ years of experience driving end-to-end delivery and communicating results to senior leadership.
• Proven experience in stakeholder management, dealing with multiple stakeholders at various levels of an organization.
• Experience building processes, project management frameworks, and schedules.

Benefits

• Comprehensive health insurance including medical, dental, vision, and prescription coverage.
• 401(k) matching and restricted stock units (RSUs).
• Paid time off and parental leave.
• Mental health support and various wellness resources.

About the Company

The Seller External Relations (SER) team is responsible for ensuring that Amazon’s stores are a great place for third-party sellers, especially small businesses, to build and maintain thriving businesses. The team engages with sellers to amplify their stories externally and advocate for them internally.