Program Manager

Responsibilities

• Lead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources
• Build and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy
• Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews
• Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams
• Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting
• Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making
• Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders
• Evaluate existing workflows and design program improvements that reduce friction and increase transparency
• Implement automation, templates, AI-driven tools, and standardized processes to create operational scale

Requirements

• Program and project management expertise including planning, governance, execution, and risk management
• Revenue and forecasting analysis experience with MRR/ARR frameworks and pipeline visibility
• KPI design, governance, and leadership reporting capabilities
• Salesforce reporting, data quality, and dashboard insights proficiency
• Advanced Excel and Power BI skills
• Process documentation, workflow design, and automation experience
• Executive communication and presentation development abilities
• Cross-functional stakeholder management and alignment skills
• AI-driven productivity and reporting enhancements experience

Preferred Qualifications

• Experience in program or project management within SaaS, GTM, or operational environments
• Strong analytical background with ability to translate complex data into leadership-ready insights
• Experience partnering closely with senior leadership in a fast-moving environment
• Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks

About the Company

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.