Program Manager II - Digital Experience and Knowledge Base

Responsibilities

• Transform customer-facing help center layouts and structural design to lower search friction and elevate self-service resolution rates
• Partner with Product Managers to structure, tag, and organize content repositories for optimized retrieval by search algorithms and generative AI tools
• Standardize and publish dynamic knowledge assets across multiple brand portfolios to support product launches and peak-traffic events
• Coordinate complex workflows among product engineers, UX content designers, and data scientists to deploy platform enhancements
• Analyze self-service web metrics and user journey data to identify gaps and run localized experimentation to boost user trust

Requirements

• Bachelor’s Degree in Business, Web Design, Business Analytics, or a related field
• 1 to 3 years of experience managing online customer platforms, automated chatbots, website layouts, or help pages
• Experience with Content Management Systems (e.g., Adobe Experience Manager, WordPress)
• Experience with website analytics tools (e.g., Google Analytics, Adobe Analytics)
• Experience with A/B testing tools (e.g., Adobe Target, Optimizely)
• Experience with project tracking software (e.g., JIRA, Airtable)

Preferred Qualifications

• Basic understanding of HTML, CSS, or JavaScript
• Experience designing or building websites
• Experience working on team projects alongside product developers
• Familiarity with Adobe Experience Manager

Benefits

• Versatile health perks including flexible spending accounts and HSA
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career development opportunities
• Flexible time away plan

About the Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.