Program Manager, Hub Delivery - Quality

Responsibilities

• Execute components of Hub Delivery to support successful package delivery operations
• Implement established hub delivery playbooks and standard operating procedures
• Monitor hub performance metrics and identify opportunities to improve delivery efficiency
• Review delivery associate interactions to ensure quality standards and correct tagging in hub systems
• Track and report on key delivery performance indicators including hub resolution times, save rates, and quality scores
• Identify and escalate systemic hub delivery issues to appropriate Senior Program Managers
• Provide Day 1 onboarding support to new hub team members to ensure quality standards are maintained
• Identify early delivery disruptions to mitigate failures before they impact customer promise dates
• Coordinate partner disruption communications between hubs and delivery partners
• Create and maintain WBR/DBR bridges for hub delivery reporting purposes
• Troubleshoot hub delivery issues in real-time to minimize customer impact and maintain delivery SLAs

Requirements

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System (CMMS) program experience
• 3+ years of maintenance planner/scheduler experience in industrial maintenance, manufacturing, or distribution industries
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in a relevant field, or 2+ years of Amazon RME (BB/3P) full-time experience
• Experience in MS Access and SQL
• Ability to work a flexible schedule/shift, including weekends, nights, and/or holidays
• Experience in a highly analytical, results-oriented environment with cross-functional interactions

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and writing clear, detailed requirement documents
• Experience using Microsoft Projects software
• Experience in data mining

Benefits

• Competitive base salary (Austin, TX: $55,600 - $97,400 annually)
• Sign-on payments and restricted stock units (RSUs)
• Comprehensive health insurance (medical, dental, vision, prescription)
• 401(k) matching
• Paid time off and parental leave
• Mental Health Support and Flexible Spending Accounts

About the Company

Amazon is a global leader in e-commerce and technology, dedicated to being Earth's most customer-centric company. Our inclusive culture empowers Amazonians to deliver the best results for our customers through innovation and operational excellence.