Program Manager, Delivery Excellence

Responsibilities

• Analyze delivery defect data to identify trends, root causes, and opportunities for structural quality improvement
• Develop and drive cross-functional action plans to reduce delivery defects and improve customer delivery experience
• Partner with Operations, Product, and Technology teams to implement process improvements and system enhancements
• Build and maintain mechanisms to monitor delivery quality performance and escalate emerging issues
• Support strategic initiatives to reduce complete delivery failures, late deliveries, and other quality-impacting defects
• Create and present business reviews, goal updates, and quality deep-dives to leadership

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with technical and non-technical teams

Preferred Qualifications

• 3+ years of driving end-to-end delivery and communicating results to senior leadership
• 3+ years of driving process improvement initiatives
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management frameworks, and schedules

Benefits

• Comprehensive health insurance including medical, dental, and vision
• 401(k) matching and restricted stock units (RSUs)
• Paid time off and parental leave
• Mental health support and flexible spending accounts