Posted 9 hours ago
Program Manager
AssistRxProgram Manager (Specialty Pharmacy)
Perks & benefits
Medical InsuranceHealth InsurancePaid Leave
Requirements
7+ years healthcare experience, 3+ years management experience, Microsoft Office proficiency, Problem-solving skills
Skills
HealthcareProject ManagementMicrosoft Office
About the role
Responsibilities
- Maintain and improve call center operations by monitoring system performance and resolving problems
- Establish, monitor, and report on KPIs related to patient access processes
- Recruit, lead, and develop departmental associates
- Partner with training departments to create educational curriculum
- Handle escalated calls, complaints, and queries
- Collaborate with management to execute programs for conversion, compliance, and adherence
- Prepare agenda items and content for client meetings and quarterly reviews
Requirements
- Minimum 7 years of healthcare industry experience
- Minimum 3 years of management experience
- Ability to manage direct and indirect reports
- Advanced problem-solving and cross-functional collaboration skills
- Proficiency in Microsoft Office and Teams
- Experience in Specialty or Mail Order Pharmacy preferred
Benefits
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, and short-term disability insurance
About the Company
AssistRx provides life sciences companies with technology and talent solutions to improve patient uptake, visibility, and outcomes.
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AssistRx · Sand Lake
