Program Manager, AI Automation

Responsibilities

• Build and maintain AI-powered automation tools that replace manual coordination workflows using LLMs, Slack integrations, and no-code/low-code platforms.
• Create automated intelligence systems to monitor cross-team communications and product launches, delivering actionable digests to leadership.
• Develop self-updating knowledge systems to eliminate reliance on tribal knowledge and reduce time spent tracking down owners.
• Deploy program tracking and governance automation to nudge goal owners, flag overdue items, and auto-generate progress reports.
• Own and publish a quarterly AI Automation Roadmap, including adoption tracking and hours-saved measurement.
• Drive tool adoption through demos, onboarding, and continuous feedback iteration.

Requirements

• 3+ years of program or project management experience.
• 3+ years of experience defining and implementing process improvement initiatives using data and metrics.
• Hands-on experience building automation workflows using AI tools (chatbots, LLM agents, workflow automation platforms, or no-code builders).
• Experience working cross-functionally with both technical and non-technical teams.
• Bachelor's degree.
• Strong written and verbal communication skills for interacting with senior leadership.

Preferred Qualifications

• 3+ years of experience driving end-to-end delivery and communicating results to senior leadership.
• Experience building AI agents or LLM-powered automation (prompt engineering, RAG systems, or agent frameworks).
• Experience in stakeholder management across multiple levels of an organization.
• Experience working with diverse data sets and compiling data for management consumption.

About the Company

Amazon Prime is a core pillar of Amazon's consumer businesses, serving over 250 million members across 26 locales. The WW Prime Benefits, Pricing & Constructs (BPC) team works to deliver profitable growth by improving the Amazon experience through innovation and scalable strategic programs.