Program Coordinator II (Ticket Operations Coordinator)

Responsibilities

• Assist in the overall administration of Ticket Operations, including daily management of the Paciolan ticketing system.
• Build events, create and maintain the eVenue online sales platform, and build renewal applications.
• Serve as the primary ticket office liaison for Wrestling, Men’s Lacrosse, and other assigned outside events.
• Develop, maintain, and analyze ticket sales, attendance, and revenue reports.
• Support the Marketing and Communications department with email marketing communications.

Requirements

• Bachelor’s Degree (Business Administration, Marketing, or Sport Management preferred) or an equivalent combination of education and experience.

Preferred Qualifications

• 1-2 years of experience in a ticket office environment.
• Knowledge of Paciolan or other ticketing platforms.
• Experience with Salesforce CRM.
• Proficiency in Microsoft Excel and other reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Ability to interpret data and communicate findings clearly.

Benefits

• Medical, prescription drug, and dental coverage.
• Paid vacation, holidays, and various leave programs.
• Competitive retirement benefits, including defined contribution plans.
• Employee and dependent educational benefits.
• Life insurance coverage and employee discount programs.

About the Company

Rutgers University is a premier public research institution. The Rutgers Division of Intercollegiate Athletics sponsors 24 intercollegiate sports competing at the Division I level. As members of the Big Ten Conference, the Scarlet Knights represent a storied tradition of athletic excellence.