Program Coordinator

Responsibilities

• Manage day-to-day operations of the Campus Card Office, including mobile credentials, physical ID cards, and parking permit services
• Process applications, renewals, replacements, and payroll deductions for campus partners
• Supervise, hire, and train student staff, including managing work shifts and approving timesheets
• Provide high-volume customer service via walk-ins, phone, email, and Zoom to students, faculty, and staff
• Troubleshoot technical issues related to door access, meal plans, and integrated campus systems
• Maintain and update departmental website content and create branded communications for programs like Bulldog Bucks
• Utilize spreadsheets and databases to ensure data accuracy and develop Key Performance Indicator reports

Requirements

• Vocational, Associates, or Technical Degree (or equivalent professional experience)
• 1 year of related experience in operations, customer service, or administrative support
• Experience working with data, spreadsheets, or database systems
• Experience providing high-volume customer service across multiple channels
• Basic technical troubleshooting skills
• Strong organizational skills and the ability to manage multiple competing priorities

Preferred Qualifications

• Experience in a higher education environment, specifically in campus card, parking, or auxiliary services
• Experience supervising or mentoring student employees
• Intermediate to advanced skills in Microsoft Excel or data analysis tools like Power BI
• Familiarity with process improvement and documenting operational workflows
• Experience managing inventory, supplies, or production equipment

About the Company

Gonzaga University is a Jesuit, Catholic, humanistic institution located in Washington. We are committed to fostering an inclusive and diverse community and are an equal opportunity employer.