Program Assistant

Responsibilities

• Provide front desk reception and customer service for the Centre for Accessibility, responding to inquiries with tact and sensitivity.
• Coordinate student service processes, including appointment scheduling, exam registration, and managing the Accommodation Letter project.
• Manage highly confidential client records and perform data entry and statistical reporting.
• Administer financial tasks such as processing Canada Study Grant requests and managing bi-weekly payroll for student assistants.
• Supervise and train student staff and senior student assistants.
• Support the accommodated exams program by assisting with scheduling, proctoring, and coordination.
• Maintain office supplies, digital signage, and departmental communication materials.

Requirements

• High School graduation plus at least one year of post-secondary education.
• Four years of related administrative or program support experience.
• Proven experience in a customer service environment.
• Demonstrated ability to handle highly confidential and sensitive information.
• Strong interpersonal skills and the ability to interact professionally with diverse populations.
• Ability to work independently and maintain composure in a high-paced, high-stress environment.

Preferred Qualifications

• Experience working within a university environment or supporting people with disabilities.
• Strong organizational skills with high attention to detail and ability to anticipate needs.
• Proficiency in managing complex appointment calendars and coordinating multiple tasks.
• Experience in financial administration or processing grant applications.
• Ability to exercise sound judgment and make decisions using analytical methods.

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. UBC is committed to fostering an inclusive and diverse community, supporting inspired students, faculty, and staff in their journey of discovery.