Program Assistant

Responsibilities

• Provide client-facing administrative and operational support for the National Immigration Support Service
• Respond to program-specific enquiries and assist clients with applications, assessments, and forms
• Perform front desk reception duties, including greeting visitors and answering telephone calls
• Schedule appointments, meetings, and teleconferences, including coordinating catering and equipment
• Monitor the office shared inbox and manage incoming and outgoing mail
• Manage office supplies, process supplier invoices, and support accounts payable and petty cash functions
• Assist the team with property-related supports, such as attending inspections
• Ensure the maintenance and good order of LWB vehicles in accordance with company policy

Requirements

• Certificate III in Business Administration or equivalent relevant experience
• Demonstrated experience in an administration role within a complex organisation
• Proficiency in Microsoft Office applications
• Exceptional verbal and written communication and interpersonal skills
• Experience assisting clients or customers with complex needs
• Ability to manage sensitive information and maintain high levels of confidentiality
• Current driver's licence
• Ability to clear probity checks, including a National Criminal History Record Check

About the Company

Life Without Barriers provides compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees through our National Immigration Support Service (NISS). We walk alongside individuals and families to help them navigate complex systems and empower them to reach their goals.