Program Analyst

Responsibilities

• Perform statistical and qualitative analysis of case data to monitor trends and AHAD KPIs.
• Create customized reports, visual charts, and graphs for weekly, monthly, and annual reporting.
• Conduct sensitive analysis of discrimination-claim data to identify recurring patterns and systemic issues.
• Administer the Case Management System (CMS) by inputting, maintaining, and updating case information.
• Serve as a backup to receive requests for consultations or allegations of harassment and discrimination.
• Prepare written summaries of consultations and assist in updating outreach and information materials.

Requirements

• Bachelor's degree, Paralegal certificate, or an equivalent combination of education and experience.
• Minimum of 2 years of relevant experience.
• Proficiency in Excel and Power BI for data analysis and visualization.
• Experience using Case Management Systems (CMS) for tracking and reporting.
• Strong statistical and qualitative analysis skills.
• Demonstrated ability to handle sensitive and highly confidential HR and case data.
• Excellent organizational skills with the ability to prioritize tasks under pressure.

Preferred Qualifications

• Degree in statistics, econometrics, or data science.
• Experience reviewing and analyzing HR/workforce data to assess individual and systemic discrimination.
• Advanced experience with CMS queries, data quality checks, and ad hoc analytic reporting.

Benefits

• Comprehensive retirement plan.
• Medical, life, and disability insurance.
• Paid leave, including parental leave.
• Reasonable accommodations for individuals with disabilities.

About the Company

The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring transformative change around the globe.