Professional Services Solutions Manager

Responsibilities

• Partner with the Medallia Sales team on new business opportunities by responding to RFPs and supporting sales meetings
• Run discovery sessions with prospects to identify key customer outcomes and requirements
• Highlight product features and benefits, respond to technical questions, and make recommendations during the sales cycle
• Support the development of Solution Designs and associated Professional Services roadmaps
• Scope and estimate the cost of Medallia Professional Services using internal sales tools and estimators
• Support the creation of Statements of Work (SOW) accurately capturing scope, assumptions, and responsibilities
• Collaborate with Professional Services leads to ensure alignment on estimates and proposals
• Facilitate the Sales-to-Services handover process to ensure smooth transitions to the implementation phase
• Partner with Sales and Professional Services teams on account analysis to identify expansion opportunities

Requirements

• Minimum of 4 years of experience in technology services and consulting
• Demonstrated experience in the sales cycle (net new sales, account management, change order management, or system demonstrations)
• Ability to travel a minimum of 20%

Preferred Qualifications

• Experience Management (CX/EX) knowledge and familiarity with Experience Management software
• Demonstrated experience managing a changing portfolio of implementations
• Track record of consistently meeting objectives and targets
• Strong interpersonal skills with the ability to work with both technical and business stakeholders
• Confident communicator and presenter with a Bachelor's degree or equivalent experience

Benefits

• Competitive health and wellness benefits including medical, dental, and vision
• 401(k) retirement planning
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Paid parental leave and paid holidays

About the Company

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.