Professional Services Manager

Responsibilities

• Ensure services are implemented correctly and billed in a timely, accurate manner
• Partner cross-functionally with sales to own service portions of deals, including RFPs and SOW generation
• Serve as the senior point of contact for client escalations
• Oversee project financials with a focus on profitability and productivity
• Work with the Resource Management Office to prioritize staff resources
• Manage a team of professionals, including staffing decisions, performance reviews, and career development
• Identify new opportunities to expand SailPoint solutions and services footprint
• Provide strategic updates on client performance to senior management

Requirements

• 7+ years of professional experience in Software, SaaS, or consulting
• 3+ years of project management experience (planning, budget, scope, and risk management)
• 2+ years of people management experience
• Fluency in both Arabic and English
• Bachelor's degree or equivalent work experience
• Exceptional leadership, mentorship, and communication skills
• Ability to travel up to 15%

About the Company

SailPoint is a leading provider of identity security for the modern enterprise. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time, helping complex organizations defend against pressing cyber threats.