Professional Services Engineer

Responsibilities

• Install, configure, customize, and troubleshoot banking applications including VCP LITE, VCP KIOSK, Probase, and Vynamic View
• Support Proof of Concept (POC), User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications
• Plan, schedule, monitor, and manage projects for successful business solution implementation
• Conduct root-cause analysis on escalated issues and provide permanent resolutions
• Research and contribute to technical proposals and solution documentation
• Maintain and administer tools required for deployment and support
• Respond to customer inquiries and resolve issues within SLA timelines
• Collaborate with vendor support teams for software updates and patches
• Provide guidance and mentorship to junior engineers

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or Information Technology
• 3–4 years of experience in the banking or BFSI technology domain
• Strong understanding of banking applications, ATMs, and self-service terminals
• Experience with software deployment, configuration, and maintenance
• Familiarity with regulatory standards like EMV, MTIP, and ADVT
• Excellent troubleshooting, analytical, and problem-solving abilities
• Effective verbal and written communication skills in English

About the Company

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. Founded in 1987, CNS employs over 320 employees and offers in-depth expertise to support the digital transformation of major industries across the Middle East.