Professional Services Engagement Manager

Responsibilities

• Partner with customers and account teams to understand business objectives and technical requirements
• Lead scoping sessions, discovery workshops, and solution discussions to recommend service offerings
• Develop and present professional services proposals, pricing, and Statements of Work (SOWs)
• Collaborate with Sales, Customer Success, and Engineering to ensure successful engagement execution
• Support the commercial sales process by guiding customers through pricing and contractual terms
• Drive Professional Services bookings and margin targets through accurate forecasting
• Serve as a trusted advisor to Account Executives and Customer Success teams
• Translate customer requirements into detailed implementation plans
• Create enablement content to educate internal teams on Professional Services capabilities
• Occasionally lead implementation engagements for core Harness modules like CI/CD and IaC

Requirements

• 5+ years of experience in technical sales, professional services, or solutions consulting within DevOps or cloud ecosystems
• 5+ years of experience as a manager or technical lead in software engineering or DevOps
• Strong understanding of CI/CD, DevOps, platform engineering, and cloud-native technologies
• Proven ability to consult on technical transformation initiatives
• Experience scoping complex technical engagements and authoring Statements of Work (SOWs)
• Demonstrated success in positioning and selling professional services
• Strong executive communication and stakeholder management skills
• Proficiency with Salesforce and sales operations tools
• Customer-first mindset and strong business acumen

About the Company

Harness is the AI Software Delivery Platform company, helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI, the platform applies intelligent automation across testing, deployments, application security, and cost optimization.