Professional Application Support (RPO)

Responsibilities

• Manage user administration across key platforms including Trucks Portal, Baldo, MIRA, and cTDI
• Appoint, train, and support User Administrators at dealers and workshops throughout the Latin American region
• Coordinate with the Central Portal Owner on user profiles, change requests, and system updates
• Promote the usage of digital tools and connected services across the Market Company and dealer networks
• Create and prioritize change requests for platform improvements
• Monitor support cases and drive initiatives to improve processes and reduce support volume

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Engineering, or a related field
• Experience working with web-based platforms, user administration systems, or digital services
• Fluency in Portuguese, English, and Spanish
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities and work effectively in cross-functional teams

Preferred Qualifications

• Familiarity with Trucks Portal, Baldo, MIRA, and/or cTDI
• Understanding of the Volvo business and the regional dealer/workshop network

About the Company

Volvo Trucks is a global leader in the transport industry, dedicated to shaping sustainable and efficient transport solutions. We focus on innovation, connectivity, and people to drive the transition toward a net-zero society. At Volvo Group, we foster a culture of care, inclusiveness, and empowerment, working together to move the world toward a better future.