Production Support Specialist

Responsibilities

• Act as a bridge between field teams and product teams to identify and resolve issues
• Coordinate with Operations, Architecture, and Integration teams to resolve submitted issues
• Work with Site Reliability teams to understand and identify solutions for reported problems
• Act as the voice of the customer and dealer for product analysts, managers, and development teams
• Continuously identify process efficiencies to improve dealer service speed
• Stay updated on new features and releases to provide high-quality client support

Requirements

• Bachelor's degree or equivalent experience
• 2+ years of experience in Automotive Customer Service and Dealerships
• Knowledge of dealer service operations
• Strong communication skills with the ability to translate complex engineering concepts
• Proficiency in Microsoft Office products
• Technical background with ability to identify trends and opportunities
• Strong analytical and interpersonal skills
• Ability to thrive in ambiguous environments
• Experience building relationships and influencing senior stakeholders

Preferred Qualifications

• Understanding of Power Apps
• Project Management mindset
• Ability to use customer and dealer data to drive decisions
• Focus on metrics and analytics