Production Support Manager

Responsibilities

• Own regional Production Support delivery from the India Hub, ensuring service stability and resilience across multiple platforms.
• Implement and maintain ITIL-aligned approaches to incident, problem, and change management.
• Track and improve service performance through ownership of SLAs, KPIs, and operational health metrics.
• Lead and develop regional teams, fostering a high-performance culture and building a strong succession pipeline.
• Manage operational risk and drive continuous improvement through automation, tooling uplift, and enhanced SOPs.
• Act as the primary contact for regional stakeholders, providing updates on performance, risks, and governance.

Requirements

• 10+ years of experience in Production Support, Application Support, or Platform Operations.
• Proven experience managing large teams of 20+ members in a production environment.
• Strong expertise in ITIL-aligned incident, problem, and change management processes.
• Demonstrated ability to manage regional stakeholders and align service expectations.
• Experience using data, metrics, and trends to drive decision-making and operational improvements.
• Excellent communication and decision-making skills, especially when working under pressure.

Preferred Qualifications

• Experience supporting financial services or large-scale transactional platforms.
• Exposure to global operating models, including follow-the-sun or regional coverage.
• Proven track record in driving automation, tooling uplift, or operational transformation.

Benefits

• Opportunity to work at the heart of a mission-led, purpose-driven organization.
• Rapid career growth opportunities with high levels of responsibility and visibility.
• Access to market-leading technology and innovative solutions.
• Emphasis on continuous learning and professional development.

About the Company

FNZ is a leading global wealth management platform that integrates modern technology with business and investment operations. We partner with over 650 financial institutions to make wealth management accessible to millions of people worldwide. With over 30 offices globally and 6,000+ employees, we are dedicated to transforming the way people invest in their futures.