Production Support Engineer

Responsibilities

• Troubleshoot, diagnose, and solve technical issues in live broadcast environments, including production control rooms, studios, and master control
• Support all production systems at Versant Media locations and remote production sites
• Analyze and troubleshoot complex audio/video workflows and signal flows in SDI and IP 2110 environments
• Act as an on-call engineer to address technical support requests from production operations
• Maintain broadcast technology systems, including switchers, video routers, and encoders/decoders, to ensure reliability
• Document technical issues and resolutions, escalating to advanced support teams as necessary
• Collaborate with Engineering and Operations to optimize broadcast workflows in a fast-paced environment

Requirements

• 2+ years of recent experience supporting live television production environments
• Proficiency in troubleshooting SDI and IP 2110 workflows
• Knowledge of audio formats including AES, MADI, AES67, Ravenna, and Dante
• Strong understanding of TCP/IP protocols, computer networking, and storage infrastructures
• Experience with virtualized systems such as VMs and Containers
• Ability to work onsite and support a 24/7 environment, including rotational shifts, overnights, weekends, and holidays
• Bachelor’s degree in Broadcasting, Computer Science, Electrical Engineering, or equivalent work experience

Preferred Qualifications

• Experience with Evertz products (Magnum, EXE, Routers, SDVN, VUE, VIP)
• Knowledge of SMPTE 2110 standards and SONY Production Switchers
• Experience with VizRT, Ross, and Chyron systems
• Familiarity with Cloud and VM-based applications and platforms
• Ability to read and interpret AutoCAD drawings
• Proficiency with JIRA, Confluence, and other ticketing systems

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid leave
• Tuition reimbursement
• Various company discounts and perks

About the Company

VERSANT is a leading force in news, sports, and entertainment, home to iconic brands including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY, and Golf Channel. We combine content, technology, and services to deliver exceptional experiences across every screen and service.