Production Support Engineer

Responsibilities

• Provide real-time engineering support to production technicians experiencing build, assembly, or test issues.
• Investigate hardware failures or component discrepancies, triaging the Non-Conformance (NC) process and determining disposition.
• Review and update assembly documentation, SOPs, and build logs to ensure accuracy on the production floor.
• Design, procure, or improve fixtures, jigs, and shop aids to enhance assembly safety, speed, and repeatability.
• Act as a technical bridge between production technicians and core Design/Manufacturing Engineering teams to provide design-for-manufacturability (DFM) feedback.
• Initiate and document Non-Conformance Reports (NCRs) to track quality trends.
• Assist in onboarding and training technicians on engineering specifications and delicate handling procedures for precision components.

Requirements

• Bachelor’s degree in Mechanical Engineering or a related technical discipline.
• 2+ years of experience in a hands-on production, manufacturing, or hardware development environment.
• Proven ability to troubleshoot hardware issues in a high-tech manufacturing setting.
• Experience reading and interpreting complex engineering drawings, CAD models, schematics, and GD&T.
• Strong interpersonal skills to build trust with technicians and communicate effectively with engineering teams.

Preferred Qualifications

• Experience with high-precision assemblies, optomechanical builds, fiber optics, or ultra-high vacuum (UHV) systems.
• Experience working in cleanroom environments (Class 100 to 10,000).
• Familiarity with CAD, PLM software, and ERP/MRP systems.
• History of independently resolving hardware failures with minimal supervision.

About the Company

IonQ is the world’s leading quantum platform and merchant supplier, delivering integrated quantum solutions across computing, networking, sensing, and security. We are dedicated to making quantum platforms more accessible and impactful, helping customers accelerate innovation in fields ranging from drug discovery to cybersecurity.