Production Support Engineer I

Responsibilities

• Provide Tier 1 and Tier 2 on-site IT incident management and support for Service Hub Operations.
• Serve as an escalation point for the IT Service Desk and other production support personnel.
• Manage PC deployment, imaging, and mobile device management (MDM) for distribution and manufacturing devices.
• Support enterprise technologies including Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) applications.
• Perform intermediate Active Directory functions such as account creation and group modifications.
• Collaborate with vendors for network, telecommunications, and AV support.
• Create knowledgebase articles for standard operating procedures and ensure timely ticket resolution according to SLAs.
• Participate in an on-call schedule to ensure continuous access to essential systems.

Requirements

• 3-5 years of experience providing production support in manufacturing, distribution, or other business-critical environments.
• Bachelor’s Degree or equivalent professional work experience.
• Proficiency with the Microsoft application stack, including Windows 10/11 and Office 365.
• Experience troubleshooting Apple and Android mobile devices and handhelds in a production environment.
• Understanding of WMS, ERP, or similar industry-specific information systems.
• Ability to lift bulky equipment up to 50lbs and work on a manufacturing or distribution shop floor.
• Ability to work the 1st shift onsite (6:00 AM - 3:00 PM) in Greenwood, IN.

Preferred Qualifications

• ITIL Certification.
• Knowledge of Windows Server Operating Systems.
• Experience with ITSM frameworks and processes.

Benefits

• Robust health, dental, and vision insurance plans.
• Generous 401(k) savings plan.
• Education assistance programs.
• On-site wellness facilities, fitness center, food, and coffee service.

About the Company

Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades. Known for industry-leading cordless systems and modular storage, the company is dedicated to providing advanced, trade-specific solutions that increase productivity and safety.