Production Support Analyst

Responsibilities

• Provide specialized application support for Capital Markets trading platforms
• Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution
• Support commodities and futures trading activities including trade flow, P&L valuation, and breaks
• Work directly with Front Office business users in a high-pressure trading environment
• Monitor and support market data feeds and core trading applications
• Analyze existing systems and liaise with Business and Development teams to drive system improvements
• Manage user access and entitlements
• Coordinate with internal teams and external vendors
• Participate in weekend work for projects, releases, and disaster recovery testing
• Provide 24x7 on-call support based on assigned shift

Requirements

• Experience in financial services, ideally within Capital Markets or Futures
• Strong knowledge of Commodities and Futures products
• Proven experience supporting large-scale production systems
• Hands-on experience with end-of-day processing and incident management
• Understanding of trade lifecycle concepts (STP, P&L valuation, breaks)
• Experience with ITRS Geneos, CTRL-M, and Windows environments
• Working knowledge of Python scripting
• Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
• Strong communication skills for Front Office interaction

Preferred Qualifications

• Experience with Openlink or XTP trading platforms
• Understanding of ITIL processes
• Exposure to DevOps and Cloud technologies
• Experience coordinating global support teams
• Familiarity with Business Intelligence tools like Tableau

About the Company

mthree is the award-winning talent and training partner for leading organizations worldwide, connecting professionals with prestigious global clients including tier-one investment banks.