Production Engineer

Responsibilities

• Develop and implement VTOM application production plans
• Ensure daily operational monitoring of responsible applications
• Resolve application and technical incidents
• Lead technical crisis cells during production-impacting incidents
• Perform technical and performance testing using Loadrunner or Neoload
• Prepare and configure test infrastructures
• Document test results and provide GO/NOGO recommendations
• Manage technical component evolutions and contribute to DevOps practices
• Support the maintenance of Workflow, Acquisition, and GED platforms

Requirements

• Master's degree (Bac+5) in Computer Science or equivalent
• 3 to 5 years of experience in a similar role
• Proficiency with VTOM or similar scheduling/production tools
• Strong knowledge of Windows/Linux systems, distributed servers, and networks
• Experience with technical and performance testing (Loadrunner/Neoload)
• Understanding of Workflow, GED, and Acquisition environments
• Knowledge of DevOps practices (CI/CD, automation)
• Ability to manage critical situations and coordinate with technical teams

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an AI-augmented employee experience. As part of the Everience group, HELPLINE provides IT asset management, application support, and GRC services to over 200 clients worldwide.