Product Support Specialist

Responsibilities

• Deliver high-quality, personalized, and prompt support to customer inquiries via email
• Achieve high satisfaction ratings and speedy resolutions
• Become a product expert on the Similarweb platform
• Investigate and escalate bugs or technical issues to the Tier 2 team
• Share product feedback to enhance user experience
• Route clients to appropriate teams to ensure support needs are met

Requirements

• Excellent verbal and written communication skills in English
• Tech-savvy with the ability to learn new software quickly
• Strong critical thinking and problem-solving skills
• Highly organized with strong prioritization abilities
• Ability to work on-site in the Prague office every day

Preferred Qualifications

• Previous experience in customer support or customer care
• Experience with Zendesk or similar support platforms
• Experience working with SaaS platforms

Benefits

• 5 weeks of vacation and an extra day off during your birthday month
• Modern office with snacks, drinks, and social events
• Meal vouchers and a multisport card
• Latest tech gear, including MacBook M4
• Stock options
• Opportunities for career growth across different departments

About the Company

Similarweb is a digital intelligence platform that empowers over 4,300 global customers, including Google, eBay, and Adidas, to make data-driven digital strategies.