Product Support Specialist

Responsibilities

• Assist Podium customers with how-to questions and troubleshooting
• Provide timely and accurate solutions through chat, email, phone, and Podium tools
• Deliver a "human-first" experience
• Become an expert in Podium products, both technically and in customer use cases
• Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
• Collaborate with peer teams to provide a seamless customer experience

Requirements

• 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
• Strong problem-solving abilities with a proactive and positive attitude
• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously and work under pressure
• Ability to balance working independently and through ambiguity
• Familiarity with support systems such as Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, or Intercom
• Technical knowledge in phone systems, VoIP, and network connectivity is a plus

Benefits

• Starting at $21.63 per hour
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time
• Excellent medical, dental, and vision benefits
• 401k Plan
• Onsite HQ gym and subsidized childcare center

About the Company

Podium brings AI Employees to local businesses to turn every conversation into revenue. Trusted by over 60,000 businesses, Podium captures and converts leads 24/7 to drive new business and repeat customers.