Product Support Specialist

Responsibilities

• Answer how-to questions and troubleshoot the Podium platform for customers
• Deliver human-first resolutions via chat, email, phone, and Podium tools
• Become a technical and use-case expert in Podium products
• Identify opportunities to help customers maximize value and work smarter
• Collaborate with Sales, Onboarding, and Account Management to increase engagement and retention

Requirements

• Fluent English speaker
• 2-3 years of SaaS customer support experience
• Experience supporting multiple online software products or IT experience
• Familiarity with basic web technologies (HTML, CSS, JSON, JavaScript)
• Experience with support systems like Salesforce, Zendesk, or Intercom
• Ability to work onsite in Lahore, Pakistan
• Availability to work during U.S. business hours

About the Company

Podium brings AI Employees to local businesses to turn conversations into revenue. Trusted by over 60,000 businesses, Podium captures and converts leads 24/7 to drive new business and repeat customers.