Product Support Sales Representative

Responsibilities

• Implement daily sales actions to achieve targets for parts, service jobs, and maintenance programs
• Prepare quotations, follow up on orders, and ensure timely delivery of aftermarket solutions
• Serve as the primary contact for operational and technical inquiries to maintain customer satisfaction
• Develop and execute customer activity plans through regular site visits and relationship building
• Verify service job details, including scope and schedule, and manage PO/WO processes
• Monitor customer equipment condition to identify upselling opportunities for parts and service contracts
• Collaborate with Operations, Service Technicians, and Product Support teams to ensure service excellence
• Adhere to all SHEQ standards to ensure safety and quality compliance during site visits

Requirements

• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial) or Business Administration
• 5–8 years of experience in aftermarket sales, key account management, or technical sales
• Proven expertise within the heavy equipment or mining industry
• Strong skills in contract negotiation, pricing strategies, and revenue growth planning
• Familiarity with ERP systems, inventory management, and warranty claim processes
• Excellent communication and interpersonal skills for effective stakeholder engagement
• Analytical ability to monitor market trends and develop account-specific strategies

Preferred Qualifications

• Master’s Degree in Business or Management
• Professional certifications in Sales Management or Customer Relationship Management (CRM)
• Specialized training in Aftermarket Operations

About the Company

Epiroc accelerates the transformation towards more sustainable mining and construction industries. We develop and provide innovative and safe equipment, digital solutions, and aftermarket support to customers and business partners in more than 150 countries.