Product Support Representative

Responsibilities

• Provide professional patient support through inbound and outbound calls
• Provide technical support and troubleshooting for medical devices
• Coordinate warranty and non-warranty service requests
• Triage patient calls to appropriate departments
• Process Field Experience Reports (FERs) for complaints or product issues
• Review complaints to determine if Regulatory reporting or CAPA is required
• Update and maintain patient files and database records

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of customer service experience
• Experience with problem resolution and de-escalation techniques
• Proficiency in Microsoft Word, Excel, and database navigation
• Strong verbal and written communication skills

Preferred Qualifications

• Experience within healthcare, medical device, or patient services sectors

About the Company

Tactile Medical specializes in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency, and respiratory illnesses.