Product Support Engineer

Responsibilities

• Provide technical support and troubleshooting assistance to clients using POS solutions
• Diagnose software, hardware, and network issues to ensure timely resolutions
• Act as a liaison between clients and the development team for technical issues and feature requests
• Develop and maintain support documentation, FAQs, and knowledge base articles
• Assist in testing and validation of software updates for compatibility and performance
• Monitor system performance and provide recommendations for optimizations
• Train clients and internal teams on new product features and best practices
• Collaborate with cross-functional teams to improve product usability

Requirements

• 3+ years of experience in technical support, product support, or software engineering
• Experience within the POS or retail technology industry preferred
• Strong understanding of POS systems, payment processing, and network configurations
• Proficiency in troubleshooting software and hardware, including databases and APIs
• Experience with ticketing systems and remote troubleshooting tools