Product Support - Core Banking

Responsibilities

• Monitor production systems and proactively investigate operational or technical issues to ensure product reliability
• Troubleshoot incidents using SQL, application logs, and system analysis to identify root causes
• Support day-to-day product operations across lender integrations, loan assignments, disbursements, and repayments
• Partner with Engineering, Product, and Operations teams to manage incidents and communicate updates
• Perform production validation, data reconciliation, and release verification
• Document bugs, incidents, and operational procedures while maintaining knowledge bases
• Identify recurring issues and recommend product, process, or automation improvements

Requirements

• At least 2 years of experience in Product Support, Technical Support, Business Analyst, or Product Operations
• Proficiency in SQL for data analysis and issue investigation
• Ability to read application logs and understand system behavior
• Basic understanding of APIs, system integrations, and the software development lifecycle
• Experience with bug tracking and incident management tools like Jira
• Strong analytical, problem-solving, and stakeholder management skills
• Experience in lending, banking, fintech, or financial services is a strong advantage

About the Company

Kredivo Group is a leading fintech company providing digital credit solutions.