Product Support Consultant

Responsibilities

• Provide operational support for digital products and platforms
• Analyze and triage product issues, defects, and enhancement requests
• Coordinate with Engineering, QA, and IT teams for issue resolution
• Support release activities, UAT, and post-release monitoring
• Maintain product documentation, FAQs, and support knowledge base
• Track incidents, defects, and service requests through ticketing tools
• Prepare product performance and issue reports for stakeholders

Requirements

• Bachelor’s degree in IT, Engineering, Business, or related fields
• 2–5 years of experience in product, application, or system support
• Basic understanding of SDLC, Agile, and digital product lifecycle
• Strong analytical and communication skills
• Experience with Jira, ServiceNow, or similar tools

About the Company

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.