Product Specialist

Responsibilities

• Manage the customer implementation lifecycle from initial signature to successful go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance to customers to accelerate onboarding and optimize platform usage
• Act as a frontline operator providing critical product feedback to the Product and Engineering teams
• Build and scale the onboarding playbook and implementation function alongside the C-level team

Requirements

• 2+ years of experience in a technical or analytical role (e.g., implementation management, solutions engineering, product, or data analysis) within a high-growth environment
• Technical background, such as a STEM degree or experience working closely with technical products and teams
• Strong communication skills with the ability to build relationships with both technical and non-technical stakeholders
• High attention to detail and the ability to manage multiple complex customer projects simultaneously

Preferred Qualifications

• Experience working in an early-stage startup environment
• Ability to thrive in ambiguity and navigate a lack of established structure
• A proactive mindset geared toward ownership and rapid problem-solving

About the Company

Sequence is building the future of AI-native B2B billing and revenue workflows. We are a fast-moving, category-creating company focused on helping finance teams automate complex billing and quote-to-cash processes.