Product Specialist

Responsibilities

• Act as the primary contact for B2B customers, including solar installers and utilities in French-speaking markets
• Solve technical problems and guide customers through system, solar, and heat pump inquiries
• Leverage customer feedback to enhance software in collaboration with the development team
• Improve customer experience through daily support via calls and chat
• Identify technical bottlenecks and work with engineering to improve solutions
• Strategically plan and implement projects to drive growth and innovation

Requirements

• Experience in B2B customer service or customer success
• Technical background, such as industrial engineering
• Previous experience within the startup ecosystem
• C2 proficiency in French
• Excellent communication and presentation skills in both French and English
• Motivation to drive change in the renewable energy sector

Benefits

• Competitive pay
• Gym membership
• Coffee and regular team events
• MacBook
• Opportunities for personal and professional growth

About the Company

At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast.