Posted 9 hours ago
Product Services and Technical Portfolio Project Manager
City of Philadelphia
Requirements
Relationship management skills, IT service delivery knowledge, Low-code/CRM platform knowledge, Business analysis skills, Technical requirement documentation
Skills
Business AnalysisCRMProject Management
About the role
Responsibilities
- Serve as a primary relationship contact for assigned departments
- Lead discovery sessions to identify business needs, process challenges, and manual workflows
- Document current-state processes and desired future-state outcomes
- Use OIT’s service catalog to identify available services and technology options
- Coordinate with Technical Specialists, cybersecurity, and data governance teams to validate platform fit
- Track requests from initial discovery through implementation and post-implementation review
- Identify opportunities to streamline department operations and recommend process improvements
- Maintain accurate records of department meetings, needs assessments, and solution recommendations
Requirements
- Strong relationship management and customer service skills
- Ability to translate business needs into clear technical requirements
- Knowledge of IT service delivery, service catalogs, and business analysis
- Functional knowledge of low-code, CRM, and workflow automation platforms
- Understanding of technology governance, data sensitivity, and security considerations
- Strong facilitation, interviewing, and documentation skills
- Ability to manage multiple department relationships and competing priorities
Preferred Qualifications
- Experience in business relationship management, business analysis, or IT service delivery
- Experience with tools such as Quickbase, Microsoft Power Platform, Salesforce, or Dynamics 365
- Experience supporting CRM, case tracking, or workflow automation efforts
- Experience documenting requirements, process maps, or user stories
- Experience working within government departments or large enterprise business units
About the Company
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. OIT oversees all major information and communications technology initiatives for the City, ensuring advanced, optimized, and responsive services for businesses, residents, and visitors.
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Get started — it's freeProduct Services and Technical Portfolio Project Manager
City of Philadelphia · Philadelphia
